Teladoc Health’s world-renowned specialists can provide you with a second opinion to help you and your treating doctors make confident health decisions when you have questions about a diagnosis, treatment options, or the need for surgery.
Requests will be processed Monday to Friday in AEST office time.
Submit your request or call Teladoc any time to trigger the start of the Second Medical Opinion service. A dedicated Australian-based GP will be appointed to support you throughout the process.
Our GP’s will contact you to discuss your case in detail and then arrange for all of your medical records to be collected on your behalf. They will will write up a detailed summary of your medical condition.
Our clinical team hand-picks a specialist who is the most experienced and qualified for your specific condition.
The expert reviews your case, the clinical summary and medical records. Once reviewed, they will write an in-depth report with advice on your treatment and diagnosis.
We will send you the report and the GP will contact you to review the content in detail to ensure you understand all the details and next steps.
On average you should receive your Expert Medical Opinion report within 15-20 business days after all the relevant medical information & reports are received by Teladoc. Whilst we try to acquire medical records as quickly as possible, this is sometimes out of our control, therefore the timeframes may vary.
There is no charge to you or your family for this service. However, you may have to pay for faxing or mailing any completed information and consent forms to Teladoc. .
Teladoc has been operating in Australia for 12 years, so your local doctors may or may not be familiar with the service. If Teladoc needs to approach your doctor to request your medical records, they will fully explain the service. .
All serious medical conditions such as cancer, stroke, heart problems etc and any other
conditions causing members major discomfort such as chronic skin conditions & allergies,
knee injuries etc. .
Please note: Emergency and dental conditions are not covered.
No. Teladoc is separate from claims.
You can use this service regardless of whether you have submitted a claim.
Teladoc will not share any information other than informing you how many members have
used the service. Teladoc will not share the details of the report or the nature of your
enquiry with your insurer or employer.
No. This service is unlimited. You can use it as many times as you or your family need. We also want to ensure all your questions are answered. Even if you think of a few questions after your Expert Medical Opinion report has been emailed to you, please call us.
No. The Teladoc’ medical team assesses your medical records and contacts the world’s leading specialist for a second opinion on diagnosis and recommended treatment. Your contact is always with Teladoc in Australia.
No, not in our experience. In fact, in the 30yrs that Teladoc has been operating we’ve found the opposite to be true. When patients choose to share the information with their treating doctors, the treating doctors who’ve worked with Teladoc have been delighted with the results. Many doctors already consult informally with other doctors on challenging cases. Treating doctors welcome the additional information that this service provides as their patient’s care is their number one priority.
It’s simple. If you are diagnosed with a serious medical condition or a condition that is causing disruption to your daily life (eg chronic skin condition, knee injury etc) call Teladoc and you will be connected to the Teladoc team. We will guide you through the process, helping you to understand your options and enlisting world leading medical specialists to analyse your condition, giving you and your treating doctor information to make the best decisions every step of the way.
Monday to Sunday 9am to 9pm
Excluding Public Holidays
If you are an AIA Insured Customer,
please reach us at +65 6643 9195.
If you are an AIA Agent,
please reach us at +65 6643 9196.